Updated: April 1, 2022

ShadowTrack 247, LLC (“ShadowTrack 247”, “we”, “us”, or “our”) respects the privacy of our customers and users (“you” or “your”) and is committed to protecting your personal information. This Privacy Policy describes the types of information we collect and receive and how we use it.

Information We Collect

Customer Information: This may include your company name, address, names of company employees, phone numbers of company employees, email addresses for billing, billing address, and other information you provide to us when you register as a new customer, request a purchase of hardware or subscription, or contact us for support.

Usage Data: We collect data about how you use our services, such as the features you access, the frequency of your use, and the tracking data. This data may include your IP address, device type, and browser information.

Location Data: Our services collect location data from the tracking devices you purchase. This data may include the real-time location of the tracking device, as well as historical location data.  Other data may be collected depending on the tracking device purchased including but not limited to temperature, humidity, motion, speed or light.

How We Use Your Information

Provide, operate, and maintain our services

Send you important information about your account and our services

Respond to your inquiries and requests

Improve our services and develop new features

Send you marketing and promotional communications (with your consent)

Comply with legal and regulatory requirements

Sharing Your Information

We may share your information with third-party service providers who help us operate our services. These service providers are contractually obligated to keep your information confidential and secure.

We may also disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with legal processes, protect the safety of others, or investigate theft or fraud.

Your Choices

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission or electronic storage is 100% secure, so we cannot guarantee its security.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We post the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@shadowtrack247.com

By mail: ShadowTrack 247, LLC, 45 Park Ridge Dr., Fletcher, NC 28732 USA